Straight answers.

Most shops are taking orders within the week. Pointing your domain takes minutes, and once the store exists a product goes live in under a minute. Send us your catalogue as a spreadsheet, photos or an old website and we import it for you, free.

No. If you can use WhatsApp, you can run XLeShop. We set up the store, payments and domain with you and train your team. Home cooks and busy grocers both run it every day.

Yes, that's the default. We walk you through the DNS change, SSL is included, and customers see your name in the address bar, never ours. Moving from an existing site happens with zero downtime.

Brands that sell to their own customers: grocery, dairy, sweets and home food, Ayurveda and wellness, fashion, and Asian retail in the UK. We serve India and the United Kingdom.

Every plan is a yearly licence, paid in advance: Starter ₹18,000 a year, Growth ₹29,988, Pro ₹47,988 and Enterprise ₹95,988 (that works out at ₹1,500, ₹2,499, ₹3,999 and ₹7,999 a month). There's no set-up fee from XLeShop and no commission on your sales. Payment gateways charge their own processing fees. See the pricing page for everything each plan includes.

None. XLeShop doesn't take a percentage of your sales. Your plan is the whole platform fee, and payments settle from the gateway straight to your bank.

For 14 days, nothing. After that grace period only the premium extras pause: wallet, loyalty, subscriptions, brands and reels. Your storefront, checkout, payments, login and stock never switch off over a bill.

Yes. A single premium feature can be added to your licence as an add-on. Ask us through the Service Desk or WhatsApp.

UPI, cards and netbanking through Razorpay or PayU, your own UPI QR code, cash on delivery (with driver cash settlement), and the customer wallet on Growth and above. UK stores get the methods that fit that market.

Yes. Subscriptions (daily or weekly, which customers can pause and skip) and the customer wallet come with Growth. Loyalty tiers from New to Platinum and product reels come with Pro.

It's rolling out now, on every plan. From the Reports page in your admin, pick a date range and download a sales register (Excel), a Zoho Books sales-receipts file or Tally vouchers (XML). Days follow your shop's own time zone. The amounts are what customers paid; ask your accountant how to treat GST.

Soon. Push alerts are being built now: new orders on the owner's phone, a live list of orders to pack for packers, deliveries for drivers, and order updates for customers who turn them on. They work on Android, and on iPhone once the app is added to the Home Screen. Staff are not woken at night.

Yes, on every plan. Stock levels, reorder points, low-stock alerts, sizes and variants, and sold-out items marked on the store automatically.

Yes. There are seven roles: Admin, Manager, Staff, Support, Viewer, Packer and Driver. Packers and drivers each get a single, simple screen, so nobody needs the keys to the till.

Yes. Bring your own Shiprocket or Delhivery account and we connect it to your orders, so your rates and contract stay yours. Most shops also use the built-in driver app for their own riders.

Yes. There's a WhatsApp button on every page, baskets customers can share, and an optional WhatsApp community invitation. Automatic WhatsApp order updates through the Business API are on our roadmap.

Raise a ticket on the Service Desk (there's a link in the footer of every admin page), or email sales@mvritservices.com, call or WhatsApp 07446 228152 (Monday to Friday, 9:00–18:00 UK time), or WhatsApp our India line on +91 80080 43707. The Service Desk answers in English, Hindi and Telugu, Monday to Saturday, 9:00–18:00 IST.

It depends on the priority and your plan. A critical incident gets a first response the same business day on Starter, within 4 hours on Growth, 2 hours on Pro and 1 hour, 24×7, on Enterprise. The full SLA table is on the Service Desk page.

Stores run on Google Cloud. The database can't be read from a browser, payment keys are held in Google Secret Manager, and backups are taken daily and kept for 14 days, with point-in-time recovery for the last 7 days.

You do. Your customers, orders and products are yours, and we'll export them for you whenever you ask.